Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information You Provide

• Contact details: Name, email address, phone number, company name, and job title when you complete a form, request a consultation, or contact us.
• Communications: The content of messages, voicemails, emails, or other communications you send to us.
• Booking information: Calendar availability and meeting details when you book a Total Visibility™ consultation.

Information Collected Automatically

• Device & usage data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• Cookies & similar technologies: Used to remember preferences, analyze traffic, and measure marketing performance.
• Marketing parameters: UTM tags, ad click IDs, and campaign source data when you arrive from an ad or external link.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and website.
• Respond to inquiries, schedule consultations, and deliver requested information.
• Send transactional communications such as booking confirmations and reminders.
• Send marketing communications about Total Visibility™ and related services (you can opt out at any time).
• Analyze website performance, measure advertising effectiveness, and improve user experience.
• Protect against fraud, abuse, and security threats.
• Comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers: Vendors who perform services on our behalf (CRM, email delivery, analytics, scheduling, hosting, payment processing).
• Advertising partners: Aggregated or hashed data used to measure ad performance and reach similar audiences.
• Legal & safety: When required by law, subpoena, or to protect the rights, property, or safety of Capwell Comm, Inc., our customers, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent: Any other disclosure you authorize.

4. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to operate our website, remember your preferences, analyze traffic, and personalize content and ads.

You can control cookies through your browser settings. Disabling cookies may affect site functionality. We honor standard browser controls but do not currently respond to “Do Not Track” signals because no industry standard exists.

5. Third-Party Services

Our website and operations may rely on third-party services including, but not limited to: Google Analytics, Google Ads, Meta (Facebook/Instagram) advertising, LinkedIn, Microsoft Clarity, HighLevel/Simplicity Digital, and email delivery providers. These third parties may collect information about your use of our website and other websites you visit. Their use of your information is governed by their own privacy policies.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is 100% secure, however, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Withdraw consent where we rely on consent to process your information.
• Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.

9. California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, and the right to opt out of the “sale” or “sharing” of personal information.

We do not sell personal information for monetary consideration. To exercise your California privacy rights, contact us at [email protected]. We will not discriminate against you for exercising these rights.

10. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated by posting a notice on our website or, where appropriate, by email.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: